At Decoromalux, we take pride in delivering high-quality, handcrafted art and craft products. Since our items are specially made, we do not offer refunds or accept returns unless the product arrives damaged or broken due to transit.
Eligibility for Return
A product is eligible for return only in the event of physical damage or breakage during delivery.
Steps to Request a Return
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Inspect the Product Immediately: Upon receiving your order, please inspect the product thoroughly.
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Notify Us Within 24 Hours: If the product is damaged, email us at info@decoromalux.com within 24 hours of delivery.
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Provide Proof of Damage: Share clear images or a video of the damaged item, including the packaging, to help us process your request quickly.
Return Process
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Once your claim is approved, we will either arrange a pickup or guide you through the return process.
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A replacement will be sent at no additional cost.
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If a replacement is not possible, we will provide a store credit or refund, based on your preference.
Non-Returnable Situations
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Returns will not be accepted for reasons such as “change of mind” or “not as expected.”
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Claims made after the 24-hour window will not be eligible for return or replacement.
We appreciate your understanding as we strive to support artisans and deliver unique craftsmanship to your doorstep. For any questions or concerns, please contact us at:
📧 Email: info@decoromalux.com
Thank you for choosing Decoromalux – The Craft of India!
